The interactive role of managerial title and overall satisfaction on the job satisfaction of hotel kitchen staff

Şahin Ören, T., Ören, V. E., & Mutlu, Ç. (2026). The interactive role of managerial title and overall satisfaction on the job satisfaction of hotel kitchen staff. CACTUS - Journal of Tourism Business, Management and Economics, 8 (1), 111-119.

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Abstract

This study examines whether managerial rank influences job satisfaction among hotel kitchen staff and whether this relationship is moderated by overall satisfaction. Data were collected from 148 employees working in various four- and five-star hotels across different regions of Turkey. The analysis was conducted using Hayes’ PROCESS Model 1, with managerial rank specified as a multi-categorical independent variable and dummy-coded with lower-level staff as the reference category. The findings indicate that managerial titles do not have a consistent direct effect on job satisfaction across all hierarchical levels. Similarly, the overall moderating effect of overall satisfaction on the relationship between managerial title and job satisfaction was not statistically significant. However, a closer examination of the interaction terms revealed a significant interaction effect, particularly for section chefs. This finding should be interpreted with caution, as it does not indicate a general moderating effect but rather suggests a role-specific pattern within the sample. Therefore, the results suggest that the dynamics of job satisfaction may vary across hierarchical levels; however, the evidence is limited to specific roles rather than indicating a consistent pattern across the entire model.

Keywords

Job SatisfactionHotelKitchenStaffManagerial Title

JEL Classification

J28L83M12

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